One Love Doula Shop

We have a 14-day return policy, which means there is a 14 day window after the day you receive your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, & unwashed with tags and in its original packaging. You will also need to provide the receipt or any other eligible proof of purchase. 

To start a return, please contact us directly at hello@onelovedoula.com.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned: perishable goods (such as food, flowers, tea blends, body items including soap goods or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

We cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can 3-7+ days too see the refund depending on your bank or credit card company to process and post the refund.